Documentation

Boring wins beat flashy demos. The biggest wins from AI were not dramatic. They were boring. Structure and Consistency AI helped most with: consistent formatting predictable layouts standard language repeatable patterns Things humans are bad at doing repeatedly. That alone improved quality. Humans are inconsistent at boring tasks. We get tired. We forget details. We take shortcuts when deadlines loom. We apply standards differently depending on mood or urgency. AI does not have these problems. It applies rules mechanically and consistently. If you tell it to format all documentation with the same structure, it does. Every time. Without fatigue or shortcuts. ...

We invested heavily in runbooks. We documented scenarios. We listed steps. We added screenshots. And during incidents, people still asked for help. Runbooks Assume the Wrong Thing Most runbooks assume that the problem is known. “If X happens, do Y.” Real incidents rarely look like that. Instead, people are asking: what changed what is failing whether this is new or known who else is affected Runbooks start too late. The typical runbook structure is procedural. It starts with a symptom and walks through resolution steps. “If CPU is high, restart the service. If that does not work, check for memory leaks. If memory is fine, scale horizontally.” ...